Privacy Policy

A Plus respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Last Updated: Oct 27, 2025

Effective Date: Oct 27, 2025

1. INTRODUCTION

A Plus ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI text humanization platform ("Service").

Data Protection Compliance: We comply with applicable data protection laws and regulations.

2. INFORMATION WE COLLECT

2.1 Account Information

When you register, we collect:

  • Name and email address
  • Password (encrypted)
  • Company name (optional)
  • Billing address
  • Payment information (processed by PayPal - we don't store card details)

2.2 Usage Information

We automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Features used and word count processed
  • Date and time of access
  • Referring website addresses

2.3 Content Data

When you use our Service:

  • Input Text: Text you submit for humanization
  • Output Text: Processed/humanized text we generate
  • Processing Metadata: Language, word count, settings used

2.4 Payment Information

  • Transaction details processed through PayPal
  • Subscription type and billing history
  • We do NOT store credit card numbers (handled by payment processor)

2.5 Communications

  • Support emails and chat messages
  • Feedback and survey responses
  • Marketing preferences

3. HOW WE USE YOUR INFORMATION

3.1 Provide the Service

  • Process your text through our AI humanization system
  • Deliver humanized content to you
  • Manage your account and subscription
  • Process payments and send receipts

3.2 Improve the Service

  • Analyze usage patterns to enhance features
  • Debug technical issues
  • Optimize processing algorithms
  • Develop new features

3.3 Customer Support

  • Respond to inquiries and support requests
  • Troubleshoot technical problems
  • Provide account assistance

3.4 Communications

  • Send transactional emails (receipts, password resets, account notifications)
  • Send service updates and important announcements
  • Send marketing communications (with your consent - you can opt out)

3.5 Legal Compliance

  • Comply with applicable laws and regulations
  • Enforce our Terms of Service
  • Protect against fraud and abuse
  • Respond to legal requests

4. DATA RETENTION

4.1 Account Data

  • Retained while your account is active
  • Deleted within 90 days of account closure
  • Some data retained longer for legal/accounting purposes

4.2 Content Data

  • Input Text: Deleted within 24-48 hours after processing
  • Output Text: Deleted within 24-48 hours after processing
  • Temporary Processing: Content in memory during active processing only
  • Backups: May be retained up to 90 days then permanently deleted

4.3 Payment Records

  • Transaction history retained for 7 years (tax/accounting requirements)
  • Includes dates, amounts, and subscription details only
  • No credit card information stored

4.4 Communications

  • Support correspondence retained for 2 years
  • Marketing data retained until you opt out

5. HOW WE PROTECT YOUR INFORMATION

5.1 Security Measures

  • Encryption: All data encrypted in transit (SSL/TLS) and at rest
  • Access Controls: Limited employee access to personal data
  • Secure Servers: Data hosted on secure cloud infrastructure
  • Authentication: Password requirements and optional 2FA
  • Regular Audits: Security assessments and vulnerability testing

5.2 Data Isolation

  • Your content kept separate from other users
  • No cross-user data access or mixing
  • Secure processing pipelines

5.3 Payment Security

  • Payment processing handled by PCI-compliant providers (PayPal)
  • We never see or store full credit card numbers
  • Transaction data encrypted and tokenized

6. DATA SHARING AND DISCLOSURE

6.1 We DO NOT Sell Your Data

  • We never sell personal information to third parties
  • We never sell your text content to anyone
  • Your content is yours alone

6.2 Service Providers

We share limited data with trusted providers who help us operate:

  • Payment Processors: PayPal for payment processing
  • Cloud Hosting: Secure infrastructure providers
  • Email Services: For transactional emails
  • Analytics: For usage statistics (anonymized)

All providers bound by confidentiality agreements and data protection obligations.

6.3 Legal Requirements

We may disclose information if required by:

  • Valid legal process (subpoena, court order)
  • Government or regulatory request
  • Protection of our legal rights
  • Prevention of fraud or harm
  • Emergency situations

6.4 Business Transfers

If we merge, are acquired, or sell assets:

  • Your information may be transferred to successor
  • You'll be notified of any ownership change
  • Privacy Policy continues to apply

6.5 With Your Consent

  • We may share information with your explicit permission
  • You can revoke consent at any time

7. YOUR RIGHTS AND CHOICES

7.1 Access and Correction

You have the right to:

  • Access your personal information
  • Update or correct inaccurate data
  • Request copy of your data

7.2 Data Deletion

You can request deletion of:

  • Your account and associated data
  • Specific personal information
  • Processing history

7.3 Opt-Out Rights

You can opt out of:

  • Marketing emails (unsubscribe link in each email)
  • Analytics cookies (browser settings)
  • Promotional communications

7.4 Data Portability

  • Request copy of your data in common format (JSON, CSV)
  • Transfer your data to another service

7.5 Withdraw Consent

  • Withdraw consent for data processing
  • May affect service availability

7.6 Lodge Complaint

  • Contact us first: privacy@aplus.ink
  • Contact your local data protection authority if dissatisfied

8. COOKIES AND TRACKING

8.1 Cookies We Use

  • Essential Cookies: Required for platform functionality (login, sessions)
  • Analytics Cookies: Track usage patterns (can be disabled)
  • Preference Cookies: Remember your settings

8.2 Your Cookie Choices

  • Accept or decline non-essential cookies
  • Configure browser to block cookies
  • May affect some features

8.3 Do Not Track

  • We honor Do Not Track browser signals
  • Analytics disabled when DNT enabled

9. CHILDREN'S PRIVACY

  • Service not intended for users under 18
  • We don't knowingly collect data from minors
  • If we discover minor's data, we delete it immediately
  • Parents can contact us to request deletion

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location

  • Primary data storage in secure data centers
  • Backup servers may be located internationally
  • All locations comply with applicable data protection laws

10.2 Cross-Border Transfers

  • We ensure adequate protection for international transfers
  • Use of standard contractual clauses or similar mechanisms

11. AI AND AUTOMATED PROCESSING

11.1 How We Use AI

  • AI used to process and humanize your text
  • No automated decision-making affecting your rights
  • Human review available upon request

11.2 Training Data

  • We DO NOT use your content to train our AI models
  • Your input/output text never used for model improvement without explicit consent
  • Platform improvements based on aggregated, anonymized usage patterns only

12. THIRD-PARTY LINKS

  • Our Service may link to external websites
  • We're not responsible for their privacy practices
  • Review their privacy policies before providing data

13. CHANGES TO PRIVACY POLICY

  • We may update this Privacy Policy periodically
  • Material changes notified via email or platform announcement
  • "Last Updated" date shown at top of policy
  • Continued use constitutes acceptance of changes

14. CONTACT INFORMATION

Privacy Inquiries:

A Plus

Email: privacy@aplus.ink
Support: support@aplus.ink
Address: 26A Ormond Road, Clayton VIC 3168, Australia

15. SPECIFIC JURISDICTIONAL RIGHTS

15.1 General Rights

Under applicable data protection laws, you have the right to:

  • Know what personal information we hold
  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to processing
  • Data portability

15.2 European Users (GDPR)

If applicable, you have additional rights under GDPR including:

  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

16. DATA BREACH NOTIFICATION

In the event of a data breach that may cause serious harm:

  • We'll notify affected individuals promptly
  • We'll notify relevant authorities as required by law
  • We'll provide details of the breach and remedial steps

17. CONSENT

By using our Service, you consent to:

  • Collection and processing of your information as described
  • Transfer of data to service providers
  • Use of cookies and tracking technologies
  • Terms of this Privacy Policy

You can withdraw consent at any time by contacting us or closing your account.